Terms and conditions

These terms apply to Ollie's website, dashboard, and Mac and iPhone apps, provided by ONE Luxury International ("we", "us"). By using Ollie, you agree to these terms. If you do not agree, do not use the service. Questions can be sent to IT@oneluxuryint.com.

Access and your account

Ollie is intended for adults aged 18 and over. Give us accurate account information, keep your sign-in credentials private, and tell us promptly if someone uses your account without permission. If you use Ollie for a business or team, you must have authority to use its information and connect its services.

Some features require account activation, a team invitation, AI processing consent, or a separately connected service. Access and usage limits depend on your account or team. Requesting early access on the website does not create an account or guarantee access, a release date, or a particular feature.

AI answers and your decisions

Ollie uses AI to answer questions and help with work. Answers can be incomplete, inaccurate, or out of date. Check facts, calculations, dates, recipients, documents, and suggested actions before relying on them or sharing them. Ollie does not replace a lawyer, accountant, financial adviser, real estate professional, or other qualified adviser, and is not an emergency service.

You remain responsible for your decisions and for instructions and approvals you give Ollie. Review an action before approving it, including any permission that allows Ollie to act again without asking each time. Do not rely on Ollie as your only record of a deadline, obligation, or transaction.

Your content and connected services

You keep your rights in the content you provide. You give us permission to receive, store, process, and transmit that content only as needed to provide and secure Ollie, carry out your instructions, and support your account, as described in our privacy policy. Only provide information you have the right and permission to use, including client information and material belonging to others.

You may use Ollie's output subject to applicable law and any rights or licenses belonging to others. AI output may resemble other people's work; we do not guarantee that output is unique, accurate, or free of third-party rights.

Connecting a service authorizes Ollie to use the access you grant for the features you request. That service's own terms, privacy policy, account requirements, and limits still apply. For example, Canva designs, media, and exports remain subject to your Canva account permissions and applicable Canva content licenses. Ollie does not grant additional rights to third-party content or guarantee that a connected service will remain available.

You can disconnect a service in Settings → Connections. Disconnecting stops Ollie's use of that connection; it does not automatically delete content already saved in your conversations or Library, or change originals in that service. See our privacy policy for deletion and retention.

Acceptable use

Use Ollie lawfully and respect other people's privacy, intellectual property, and access rights. Do not use it for fraud, harassment, unlawful discrimination, infringement, malware, or unauthorized access. Do not bypass account restrictions, approval controls, or usage limits, interfere with the service, or share another person's credentials. In real estate work, you are responsible for complying with fair housing, advertising, confidentiality, licensing, and other rules that apply to your work.

Privacy and account deletion

Our privacy policy explains what information Ollie processes, the providers involved, and your choices. You can stop AI processing in Settings → Privacy, and request account deletion in Settings → Profile → Delete account. You can also contact support for help.

Availability, changes, and ending access

We may update features and limits, perform maintenance, or restrict access to protect users and the service, address misuse, or comply with law. Early-access features may change or be discontinued. We do not promise uninterrupted service or that every error will be corrected. Keep your own copies of important work. You may stop using Ollie and delete your account at any time.

If we introduce paid services, the price and any additional purchase terms will be presented before you agree to a charge. These terms alone do not authorize any payment.

Service limitations and your legal rights

To the extent permitted by law, Ollie is provided "as is" and "as available", without warranties of accuracy, fitness for a particular purpose, or non-infringement. To the extent permitted by law, we are not responsible for indirect or consequential losses resulting from use of the service. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

Updates to these terms

We may update these terms as Ollie changes. We will update the effective date on this page and provide notice of material changes before they take effect. If you do not agree to updated terms, stop using Ollie and contact us if you need help exporting your information or closing your account.

Contact

For questions about these terms, your account, or misuse of the service, contact ONE Luxury International at IT@oneluxuryint.com.