Support
Contact: IT@oneluxuryint.com
Include your work email and what you were doing. Never send passwords or sign-in codes.
Signing in
- Ollie is for invited members. Sign in with an emailed code or your password, using the email you were invited with.
- If Ollie says your account can't use Ollie, ask IT to check your invitation.
- If your session expired, sign in again; nothing is lost.
Privacy and AI processing
- Ollie asks you to allow AI processing before it starts. Read the privacy policy for what's shared and with whom.
- To stop AI processing, open Settings → Privacy and choose Stop AI processing. To resume scheduled work afterwards, use Resume there.
Deleting your account
Open Settings → Profile → Delete account and type DELETE to confirm. Ollie stops working for your account immediately and removes your data automatically; you'll get an email when it's done. Originals in connected services such as Gmail and ONE Hub are not changed.
Common fixes
- “Update Ollie”: install the latest version from TestFlight or the App Store.
- Voice won't start: allow the microphone for Ollie in Settings → Privacy & Security.
- A connected service stopped working: reconnect it in Settings → Connections.
Report a problem or unsafe content
Open Settings → Help → Report a problem. Describe the issue and optionally paste the relevant part of an answer. Review the report, then open an email draft addressed to IT@oneluxuryint.com. You choose what to include and send. You can also email this address directly. Do not include client details or documents that are unrelated to the issue. Our support team reviews reports and can restrict accounts that misuse Ollie.